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Infrastructure Support Technician£ 25,000 - £35,000

Ref: VR/07315

Location: Close to Liverpool Street, UK

Type: Permanent

A field leading company

Job description

You will support up to 100 users worldwide, of whom 20 are in our New York office. You will proactively seek ways to improve our systems and you will work with our senior consultant to manage a programme of change.


This will be a varied role in which you will be able to expand your knowledge quickly.


Day-to-day duties will include:

  • Providing 1st and 2nd line support to all staff (80 in London, 20 in New York), including people working at client sites / from home.
  • Creating new user accounts, resetting passwords, managing folder permissions.
  • Supporting desktops (Windows 7), Office 365, printers, Active Directory (Azure AD)
  • Security – managing an antivirus control console and pushing out Windows Updates through WSUS.
  • Checking server event logs
  • Keeping asset management systems up to date (for desktops and software licences)


Personal qualities

The personal qualities required are:

  • Keen
  • Intelligent
  • Logical
  • Diligent
  • Proactive
  • Calm under pressure
  • Strong communication (especially written) is required, as a large majority of support is conducted remotely – over the phone, via email, and in procedures / documentation.


Skills / technologies


  • Strong user of Windows 7, 8 and 10
  • Microsoft Office 365 administration
  • System imaging - deploying a standardised system image onto desktop PCs
  • Administration of network printing
  • TCP IP networking, including DHCP and DNS
  • Active Directory/Azure AD
  • Exchange Online
  • Experience and knowledge of MS Licensing
  • Familiarity with Skype for Business, telephony and VC
  • Familiarity with Cisco networking switching, routing VLans and patching experience
  • Mac OS X end-user support
  • Experience within 1st and 2nd line support roles
  • Familiarity with on Atlassian Products – ConfluenceJira
  • Experience within a software development organisation and a basic knowledge of software development tools and practises.



  • Familiarity with HP Server equipment
  • IIS management (8.5/8.0/7.5)
  • SQL Server management (2014 or 2008) - backups, simple queries.
  • Hyper V/Virtualisation administration
  • Administration and managing on and offsite backups (Unitrends)
  • Experience managing softwarehardware vendors and ISP’s
  • Familiarity with Sonic Wall firewallSonic PointSMA
  • Familiarity with Sophos Enterprise Console
  • MCSEMCP Qualifications


Salary:  £25,000 - £35,000 Per annum + Benefits

Ben Turner

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