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IT Change Manager £ 40,000 - £45,000

Ref: AS – ITCM

Location: Maidstone, Kent, UK

Type: Permanent

Looking to recruit an experienced Technical Change Manager who will be responsible for supporting, improving and protecting the availability and resilience their IT infrastructure.

My client is looking to recruit an experienced Technical Change Manager who will be responsible for supporting, improving and protecting the availability and resilience their IT infrastructure. They will be responsible for controlling the lifecycle of all technical Changes across the organisation and will ensure that Changes are made to the technology estate with minimum disruption to operational services.


Candidate responsibilities:

  • Leads the definition of the Change Management policy and processes – including: determining change categories, lead times, mandatory artefacts, approvers, environments in scope etc.
  • Enhanced agility and delivery cadence with be the foremost delivery in a program to optimise the current business process.
  • Own and manage the daily operation of the Change Management process, using a risk-based approach to balance change benefit against operational risk.
  • Lead all Change Management review boards (CAB) across the organsiation to review and validate all change content. 
  • Management and authorisation of scheduled work, ensuring implementation conflicts are avoided and operating hours are not impacted.
  • Drive continuous development of the change management process in line industry standards and best practice.
  • Align with the IT project and development teams, ensuring key projects and major releases are introduced into the live environment with the appropriate level of change control and risk mitigation.
  • Support the technical delivery teams – ensuring test plans, run books and other implementation or Service Transition artefacts are prepared according to expectations.
  • Define and track Change related service level agreements (SLA’s) related to services provided.
  • Create Change Management reporting metrics – including tracking change process adherence, failed changes, closure within SLA etc.
  • Work with the IT Service Delivery Managers and broader technical teams to support the wider Service and Operations strategy
  • Manage Suppliers and 3rd Party Support Vendors to ensure SLA’s are met where applicable and changes are executed according to Group policy.
  • Act as a point of escalation for any service matters relating to Change Management – including support for emergency change demands.
  • The successful candidate will need to make decisions based from information gathered from multiple parties, and weigh up the benefit of the change against the potential risk andor business impact.
  • They may be required to support major incidents with emergency change approvals or to assist with change amendments for out of hours change implementations that are scheduled and pre-agreed.
  • Facilitating the communication of changes, from proposal to delivery will be within the scope and remit of the role, along with the responsibility to continually improve the optimise the change process, both in terms of compliance and efficiency.


Required candidate experience:

  • At least 2 years’ experience working within an IT Change Manager or equivalent role.
  • Experience working with technical documentation (including HLD / LLD, implementation guides and service operation manuals)
  • ITIL Accredited – ideally as an IT Service Manager.
  • Understanding of Agile development methodologies and the iterative nature of release management.
  • An understanding of the Project Management lifecycle and the role Change Management plays in the process.
  • Demonstrable understanding of Continual Service Improvement.
  • Broad knowledge of current technologies and infrastructure.
  • Experience of ISO standards and / or SOX compliance would be beneficial.
  • Excellent problem solving skills – demonstrate a methodical thought process.
  • Excellent interpersonal and communication skills (written and verbal).
  • Able to work well with people from different disciplines with varying degrees of technical experience


Salary: £40,000 - £45,000 Per annum

Andrew Spence

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