Clinical Operations Solutions Consultant (SC)

Clinical Operations Solutions Consultant (SC) / Home-based / $135,000 - $155,000 / Bonus Opportunities up to $15,000 per quarter / Industry-Leading Healthcare Benefits / Unlimited Paid Time Off

I am excited to announce an incredible new opportunity on behalf of a close client of mine; this company is entirely unique and leading the clinical trial video simulation space. My client is a rapidly growing market leader, within the life science industry, seeking a Clinical Operations Solutions Consultant to join their dynamic organization. They are a purpose-driven organization passionately committed to improving the human condition by disrupting and digitally innovating the most critical elements required in clinical trials while having fun doing it.

Through their pioneering interactive & immersive simulation-based training, they equip clients with the innovation necessary to eliminate protocol deviations and optimize the overall quality of their clinical trial studies. Your work here contributes to the cutting edge of medical research - the field that has done the most to improve quality of life. Their company is hot, it’s growing fast, and they are taking the market by storm.

Their training modules integrate expert video production, animation and 3-D modeling to simulate real world decisions that investigators and site staff must make during the conduct of a clinical trial. By making critical decisions in a consequence-free environment, retention improves and learners develop greater competency in protocol execution without putting real subjects and data at risk. By tracking decision-points through each module, their analytics dashboards equip sites with actionable insights, enabling sponsors and CROs to remediate skill gaps and avoid expensive and disruptive protocol deviations.

My clients creativity and technology are just two of the reasons why they are winning in the clinical trial space, but it’s the real impact they are making that drives the team and delights their clients!

What is your role on the team?

The Solution Consultant (SC) will draw upon their industry, organizational, and presentation experience to enhance the overall client experience during the sales process.  Unlike traditional SC roles that are often relegated to “supporting role status,” the SC will be a primary contributor to my client’s commercial success, by reinforcing credibility, better understanding client needs, and ensuring we deliver a consistently high-quality introduction to the company’s unique market differentiators.  Within this pivotal role, the SC will partner with sales during the qualification, discovery, presentation and scope optimization stages.

This company have a successful and continually growing sales team that are winning roughly 3 out of 4 bid defense meetings they attend with small and large biopharmaceutical companies. The SC will enhance the sales function and will benefit financially from sales performance. Though the SC will work closely with the business development team, the incumbent will not have the pressures of a targeted, sales-driven environment. It is projected that the SC can earn an extra $10,000 - $15,000 per quarter as per company sales performance.

This position will report to the Chief Growth Officer.

Essential Functions

• Enhancing and maintaining a world class presentation experience.
• Working closely with sales team, implementations, marketing and prospective customers to understand strategic aspects of Deal
• Providing tailored client presentations in a way that delivers messaging clarity, elicits client engagement, and progresses the client opportunity to the next stage in the sales process.
• Although the company invests in ongoing professional development, the SC is expected to have refined presentation skills and is comfortable presenting to a small group over Zoom or to a large live audience at a conference.   
• Responsible for fostering the highest quality professionalism and business communications with prospective clients, clients and potential partners.  Although we are focused on delivering an exciting presentation, we expect the SC to present only current capabilities to ensure expectations are accurate.
• Working closely with product management, engineering, marketing, and support teams to provide input and share experience when requested
• Working with key Deal stakeholders to define the most appropriate requirements and success criteria for each project with which they are involved
• Earning client and partner trust through technical and functional expertise, specifically by having a broad understanding of the drug development pipeline and understanding the general needs and pain points of our target audience within clinical operations.
• Collaborating in the context of achieving shared objectives

This role is for you if you can demonstrate the following

• Enjoy a collaboration oriented environment and working with mission-minded professionals.
• Exceptional verbal and written communication capabilities, including the ability to effectively communicate with both business/functional and highly technical individuals
• Strong interpersonal skills with an understanding of how Emotional Intelligence impacts the success of communication
• Effective problem-solving capabilities
• Intimately understand the broader industry pain points within the company’s market while effectively conducting client discovery to uncover personalized pain points.
• Ability to adjust approach and communication style based on personalities and goals of customers/stakeholders
• Ability to enhance client perceptions and excitement over the course of multiple interactions
• Ability to influence customers, while maintaining healthy relationships
• Present information in thought-provoking ways to engage client and colleague mind-share.
• Strong organizational skills and experience in maintaining client records
• Demonstrate attention to detail by ensuring each part of a task is carried out according to internal and client requirements

Subject Matter Expertise

• Understanding of the company’s value proposition as well as the competitive landscape
• An existing network that highlights experience within the clinical operations space
• Proven success in securing new business within the clinical research industry
• Strong knowledge of the clinical trial industry including a SWOT understanding of sponsors, CROs and other service providers
• Comfortable introducing new ideas and defending original thinking

Entrepreneurial Spirit

• Desire to work in a well-funded early stage environment, where nimbleness, creativity and problem solving are valued. 
• Ability to take initiative and work with limited direction
• Ability to work comfortably in a fast-paced environment
• Strong, effective time management skills
• Energized by the flexibility to perform well when granted the ability to set your own schedule and goals

Required Minimum Qualifications

• The Solutions Consultant will possess a bachelor’s degree or equivalent and relevant formal academic/vocational qualification.
• Previous experience that provides the knowledge, skills, and abilities to perform the job.
• Minimum of 5 years combined experience within the pharmaceutical, medical device and biotech industries where a minimum of that time was spent within the pharmaceutical clinical trial segment.
• Minimum of 2 years presenting to audiences of 5 or more stakeholders and comfortability in presenting to large groups of 25 or more.
• This position requires attendance at major events such as trade shows and conferences and you must be able to meet any entrance requirements for such events including vaccination status.

What’s in it for you?

My client is a fun, creative and rewarding work environment. They take pride in their quirky culture and stand by their core values. This company is experiencing rapid growth. Their customers are multi-billion-dollar pharmaceutical companies, and they are helping them improve their clinical trial process. They are offering great benefits for salaried positions, including health, vision, and dental insurance, ancillary health benefits, and 401k. They also offer flexible hours with remote work. However, this industry is pretty much one strike you’re out; they always hit their clients’ deadlines and sometimes this requires long hours. To compensate, they offer unlimited paid time off and they’ll want you to take it! Your creative mind needs rest and relaxation to work at its best.

My client is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. My client promotes affirmative action for minorities, women, disabled persons, and veterans.