​Customer Service Advisor – Entry Level (Graduate Role)

​​Customer Service Advisor – Entry Level (Graduate Role)

Location: Guildford – Fully Office Based

Employment Type: Full-Time, Permanent

Are you a recent graduate looking to kickstart your career in a dynamic and supportive office environment? We’re seeking a proactive and detail-oriented Customer Service Advisor to join a busy team in Guildford. This is a fantastic opportunity to gain hands-on experience in customer service, order processing, and data analysis within a fast-paced commercial setting. Day-to-day communication is predominantly handled through email, with periodic telephone conversations.

Key Responsibilities:

·       Deliver a high standard of customer service to a portfolio of retail and wholesale clients

·       Accurately process sales orders and provide timely updates to customers

·       Manage and resolve claims, ensuring timely closure

·       Take ownership of key accounts, ensuring clear communication and service excellence

·       Analyse and report on claims data monthly to support KPI targets

·       Track stock levels and prompt orders to prevent shortages

What We’re Looking For:

·       A recent graduate with a BSc degree in any field

·       Strong communication and interpersonal skills

·       Excellent attention to detail and organisational abilities

·       Comfortable working with computer systems

·       A proactive mindset with a willingness to learn and grow

Why Apply?

·       Supportive team environment with full training provided

·       Opportunity to develop core business and customer service skills

·       Convenient Guildford location with excellent transport links

·       Great long term progression opportunities

Ready to launch your career? Apply now and become part of a team that values precision, communication, and customer satisfaction.

Key Words:

Entry level, trainee, graduate role, customer service, administrative, administration, sales support, account manager, management, stock control, invoice, tracking, sales orders, processing, key accounts, data analysis.