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CRA II / SCRA - Sponsor Dedicated

Ref: GT-CRAII-SCRA-11029

Location: France, EU

Type: Permanent

Experienced Clinical Research Associate – Leading Pharma Company

A prestigious pharmaceutical company requires an experienced CRA (CRA II or Senior CRA) to join their clinical research team. In this exciting role, you will monitor complex studies for this global Pharmaceutical giant, allowing you to specialise in one of the most dynamic and active areas of research currently taking place. As well as the friendly and positive working environment, my client can offer regionalised monitoring, a highly competitive salary and car allowance, making this a fantastic role for a driven CRA.

The Clinical Research Associate will be responsible for:

• Full clinical trial lifecycle, from start-up to close-out
• Site relationship management and development
• Adherence to ICH-GCP and all relevant guidelines
• Ensuring adherence to project schedule and taking appropriate action to ensure targets are met
• Co-monitoring and training of more junior members of staff

The role will require:

• Significant independent monitoring experience in a CRO or Pharma environment
• Life Science degree or healthcare equivalent
• Previous experience monitoring Oncology or complex studies
• Excellent communication skills
• Full UK driving license and ability to travel

This is one of several CRA positions that I am currently recruiting for, so if you are considering your options at the moment, please do get in touch for a confidential discussion about positions that may be available to you. Contact Grace Ticehurst on +44 1293 584 300 or click Apply Now to submit your CV.

Regionalised monitoring FRANCE

Salary: Competitive

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Human Resource Advisor

Ref: JAR-HRA-08029

Location: Brighton (close to station)

Type: Permanent

Looking for an innovative, fast paced practitioner to join the team

This role would suit an independent thinker who has strong all round HR skill set and is looking to work in a Non- Traditional Corporate Culture.  This innovative team of developers work within the travel industry and are looking for an innovative, fast paced practitioner to join the team.
Working closely with the HR Director you will undertake projects, provide advise to Line Managers on a broad range of topics and enhance HR policies and procedures.

The role involves:

• Supporting Hiring Managers in all HR related aspects including employee engagement performance management
• Work with recruitment team to ensure effective onboarding and induction
• Manage extensive, innovation Employee Wellness Programme
• Further develop the reward and recognition strategy
• Manage employee relations across international offices
• Manage L&D activity, including needs analysis, vendor engagement and evaluation.

Do you have:

• Generalist HR background and worked in SME and larger organizations
• CIPD Level 5 or higher
• Innovative, forward thinking style
• Self starter with strong project management skill
• Strong communicator with high level of credibility

Salary: £40,000 Per annum plus benefits

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Client Deliverables Lead – Medical Communications Technology

Ref: MR-DL/MECO-TECH-08029

Location: Homebased, EU

Type: Permanent

Looking for something a bit different?

Your new company:
Are you a medical communications professional with over 4 years of experience?  – looking for something a bit different? I am working exclusively with a technology-based solutions company that focus on delivering fast, savvy and smart online discussion platforms for eighteen out of twenty of the top pharmaceutical companies worldwide. They have a truly impressive understanding of engagement platforms within the healthcare and life sciences industry. They are able to provide a service that allows their clients to run medical meetings virtually, without complicated logistics that come with trying to get the most relevant healthcare professionals together in the same space.

Your new role:
Join this agile working environment and reignite skills that you forgot you had and have been eager to use in previous years. This role is like something you will have never heard of before – it’s new, shiny and super exciting. What you can expect from this opportunity is to never have two days the same. One day you could be consulting and supporting your large business clients, the next you will be writing content and providing training to clients and HCP’s to use the database. Responsibilities would also involve focussing on overall project management – from tracking, to training to managing ongoing implementation plans with stakeholders, pharma company business owners and third-party agencies.

This role will be perfect for you if:

• You suit or are looking for an agile, flexible and varied work schedule
• You have 5+ years of agency/pharmaceutical experience
• You have strong writing and copy-editing skills
• You are a very organised and professional individual
• You are happy to work 100% remotely (anywhere in the EU)
• You are happy to have a flexible schedule as some calls/webinars will be early or late
• You have well-honed project management skills and a desire to build on them

If this advert has piqued your interest then you can apply now to this advert or send your CV directly to Megan Rycraft at RBW Consulting – Megan.Rycraft@RBWConsulting.com

Due to the amount of applications that I will receive for this opportunity, if you are not contacted within 5 working days then you have not been successful on this occasion in your application.

Salary: £50,000 - £65,000 Per annum

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Operations Support Engineer (MySQL)

Ref: VR/07801

Location: High Wycombe, UK

Type: Permanent

A field leading organisation

Based within our High Wycombe operations centre, the Operations Support Engineer will be responsible for monitoring and reacting to alarms and ultimately resolving all service related issues. All customer-facing and internal platform elements, including mobile operator connections, will be required to be monitored to maintain service levels in line with customer SLAs and KPI’s.

The Operations Support Engineer requires a broad range of skills which include MYSQL and IP networking. Engineers will be responsible for the gathering of information in the event of an incident and assessing impact on the services. Maintaining communication with customers and escalating issues as per our incident management process.

Operations support engineers will be required to work a shift pattern providing a 24x7 365 days per year support of the systems.

Responsibilities and Duties:

• Handle phone and emailed client questions promptly and accurately, with good client relationship building
• First line diagnostics and replication of faults and appropriate escalation
• Handle support tickets to ticket SLA requirements, escalating to Operations Team Leader on SLA breaches
• Provide efficient fault resolution – both internally and externally
• Identify and document processes and improvements to increase service quality
• Carry out methodical, structured testing of client services as well as random and ad hoc testing
• Ensure accurate and effective configuration of client generic programmes such as Gateway, consoles, text mail such as Gateway, consoles, text mail
• Ensure all programmes detailed on operations checklist is running correctly
• Provide high-quality bespoke reporting to clients
• Identify root cause and escalate accordingly to third parties or internal on-call technical support engineers

Key Performance Indicators:

• Customer (internal and external) satisfaction with operations
• Meet ticket SLA targets
• Platform meets SLA requirements
• Completion of all routine duties before the end of the shift
• Reporting back to the client to internal and external guidelines
• Thoroughness in the investigation of issues

Experience, Qualifications and Technical Knowledge:

• The job holder must be aware that they will be handling sensitive data on behalf of clients and may be exposed to adult content within the job role.
• Experience of working in an Operational environment (highly desirable)
• Experience of 24/7 shift work. (highly desirable)
• Good English communication skills. (highly desirable)
• Knowledge of MYSQL, SQL as a user.
• Knowledge and experience of working with networks.
• Although specific experience in a similar job is not necessary, a background in IT/Mobile Networks, to some extent, is however essential

This really is an excellent chance to join a field leading organisation that can offer a stable working environment with opportunities for career development. For more information and a full job description, please contact Ben Turner at RBW Consulting.

Salary: £23,000 Per annum