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Infrastructure Analyst

Ref: VR/07289

Location: London, UK (Close to London Bridge)

Type: Permanent

A global law firm

Key responsibilities

  • Pro-active management of the systems and services that the role is designated as having ‘primary’ responsibility
  • Development (continuous improvement) of the systems and services that the role is designated as having ‘primary’ responsibility
  • Maintaining documentation relating to the systems and services, including processes and procedures, that the role is designated as having ‘primary’ responsibility
  • Providing support to resolve escalated issues and to improve stability and performance of any systems and services under the management of the Infrastructure team
  • Analysis of existing infrastructure application effectiveness and efficiency; recommending strategies for improvement and developing solutions to achieve this
  • Defining, documenting and enforcing the standards and methodologies for infrastructure technologies, and systems
  • Take responsibility for small scale technology focused project management and delivery
  • Recommend and design strategic solutions and roadmaps


Key communication and relationships

  • Reports to the Global IT Operations & Security Manager.
  • Providing technical support and guidance to colleagues, users and business partners on a global basis.
  • External liaison with suppliers and support service providers for systems and services under the management of the Infrastructure team.


Specific duties

In relation to the systems and services for which the role has primary responsibility for:

  • Developing and undertaking regular pro-active (BAU) activities to ensure the availability, integrity and performance of systems and services to the standard defined for each system or service
  • Providing reporting on the availability, integrity and performance of the systems and services. Ensuring monitoring is in place for all production services to the standard defined for each system or service
  • Acting as final escalation point of internal support for colleagues as subject matter expert; incorporating remedies to reported issues and improvements to the systems and services and sharing solutions with colleagues
  • Establishing and documenting processes and procedures: communicating these to colleagues within the Operations team, the IT Services desk and the wider IT department as appropriate to ensure continuity of support provisions
  • Ensuring all infrastructure solutions are design to best practice standards used, and methodologies adopted, are comprehensively documented
  • Documentation of system configurations, including creation and maintenance of test plans
  • Documentation of, and proving of recovery methods for all systems and services
  • Define, develop and implement the appropriate architecture: providing recommendations for improvements; ensuring systems use stay within vendors’ supported versions, and developing plans to upgrade / replace as agreed / required
  • Ensuring all department and firm policies and processes are implemented and adhered to the standard defined for each system or service



  • Responding to escalated calls from colleagues or direct enquiries from users. Logging and updating calls in a timely manner as per the agreed processes. Communicating solutions to colleagues and end users; providing timely communication to all involved parties
  • Assisting team and department members in all aspects of Operational Support
  • Reviewing and maintaining a suitably in-depth awareness / knowledge of those systems for which you have secondary responsibility, and a general understanding and awareness of all systems supported by the Infrastructure team for the purposes of providing support
  • Adherence / enforcement of implemented policies, processes and procedures generally
  • Regular monitoring (including morning health checks) of all Infrastructure and services under management of the Infrastructure team
  • Use of change management system to record all changes in support of activities on these, and all other systems
  • Using acquired knowledge of the business and IT infrastructure to assisting with general IT initiatives and support requests as required from time to time
  • Participating in planned maintenance works (e.g. Quarterly outage)
  • Training of colleagues within the team and the IT Service Desk: attending Service Desk meetings on request
  • Escalating issues as appropriate to management in a timely manner


The allocation of primary and secondary responsibilities is reviewed on an on-going basis in relation to the role holder’s skills; those of other members of the Infrastructure team and the requirements of the business as a whole and may therefore be subject to change over time.


Skills, qualifications and experience


  • Excellent communication and interpersonal skills
  • Ability to communicate ideas clearly both verbally and in writing at all levels
  • Strong analytical and problem-solving ability
  • Advanced knowledge of Windows 2008 / 2012 / 2016 Server operating systems, core services and Active Directory management (including Group Policy, DFS / DFSR)
  • Proficient in PowerShell scripting
  • Experience supporting Exchange 2013
  • Advanced experience with VMWare 6.x Server Virtualisation technologies
  • Advanced experience with SAN / NAS storage (pref. NetApp/HP StoreVirtual)
  • Good networking understanding (switching, routing, VLANs, WLAN)
  • Good knowledge of core networking services (e.g. DNS, DHCP, SNMP, LDAP)
  • Experience maintaining and supporting Microsoft SQL 2008 / 2012 / 2014 database environments
  • Experience supporting security technologies, including Checkpoint, RSA SecurID, Anti-virus and web/email filtering systems
  • Mobile device management and email delivery - BES 5 / 12
  • A good understanding of security fundamentals and principles 
  • Knowledge of, and experience working with, ITIL processes, procedures and toolsets
  • Architecture/design of small to medium technology deployments and managing small-scale technology initiatives/projects
  • Knowledge of infrastructure monitoring and diagnostics tools and methods (e.g. Solarwinds)


NB: It is expected that the role holder will possess skills in at least 2 of these areas

  • Advanced networking skills – Cisco Catalyst/Nexus LAN, Cisco WLAN
  • Firewall configuration and management - Checkpoint
  • Experience of WAN networks and associated technologies (e.g. MPLS, VPN, Riverbed)
  • Load balancer management and support - Citrix Netscaler
  • Advanced Exchange 2013 messaging support and management
  • Voice platform management – Lync 2013/Skype for Business/Sonus SBC
  • Experience with legal systems such as Worksite/iManage DMS, Bighand, Intapp, Elite
  • Advanced SQL Server database management, support, design and integration skills.
  • Any relevant certifications, e.g. Microsoft, VMware, Citrix, ITIL


Salary: £45,000 - £55,000 Per annum


Full details

Quality Assurance Manager


Location: Brussels, Belgium

Type: Permanent

A market leader in the Medical Device industry

I am currently assisting a market leader in the Medical Device industry with help identifying their newest Regional Quality Manager to be based out of a key office in Belgium. In this challenging and rewarding role, the successful applicant will have full responsibility for the Quality Management System in the Benelux region and will duly manage all aspects associated in the field from such areas as Auditing to post market surveillance.



  • Regional Quality Leader in the Benelux and key POC for any quality issues or initiatives within the region
  • Develop, improve and evaluate the current Quality System and implement improvements on a continuous basis
  • Implementation of process and Risk management strategies related to all necessary Regulatory guidelines
  • Conducted and manage both internal and supplier audits
  • Participate on global Quality teams as the Benelux QA representative
  • Integrate Benelux Quality system in line with global and corporate standards
  • Manage post market surveillance efforts in the region which includes:
    • Complaint handling
    • Execution of Field actions
    • Managing interactions with Healthcare authorities
    • Improving the reporting and investigation methods where possible
  • Support Senior Leaders within the region when directed
  • Overall Champion Quality Lead methods within the region


Skills required

  • Ideally educated to at least a BSc level in Engineering, Life-Sciences or a related field (extensive career experience will also be suffice)
  • Must have at least 5 years’ experience in Quality Assurance linked to Medical Devices or Medical IVD’s
  • Must have a mother tongue in Dutch or French with fluency in English also being a must (trilingual skills are preferred)
  • Skilled in a number of Quality Operations which includes auditing and post-market management
  • Can work office based in the Brussels region
  • Excellent communication skills


Salary: Competitive 


Full details


Ref: MR-PLA/UK-20048

Location: London / Manchester, UK

Type: Permanent

**Healthcare and strategy experience essential**

I'm working with a well-known, creative, digital healthcare advertising agency in the North West, who are looking for a planner to join their strategy team in either London or Manchester.


The role requires the ability to take complex information and communicate in a simple impactful way to clients. You will have a highly scientific mind coupled with a strong understanding of marketing and the healthcare advertising industry. You will be someone from a healthcare/scientific background familiar with healthcare professionals and patient beliefs and behaviour, with experience in research, market insights and competitor analysis. Additionally, you will be developing the brand and communications strategies, preparing and giving client presentations, briefing creative teams and evaluating creative work.


You will be a personable and resourceful person, able to work independently but also be able to liaise and advise across the whole agency. You will be skilled at building relationships with clients, inspiring trusted and long-lasting partnerships.


You will:

  • Understand scientifically complex therapeutic areas, and able to acquire knowledge quickly in new therapy areas where required
  • Provide key scientific insight to support in the strategic development of brands
  • Apply knowledge of healthcare/pharmaceutical industry and regulatory code of practice constraints
  • Understand markets, competitive environments and target audiences of client brands
  • Provide up to date market research with which to create briefs and actionable next steps
  • Provide strategic development, breaking down complex data and research into straightforward, consultative support
  • Appraise creative work based on suitability of idea, strategic realisation, and resonance with customer
  • Attend and contribute to strategically and creative-led meetings both internally and with clients


To be successful you will have:

  • 2+ years in an advertising or marketing agency in strategic/planning role
  • A life sciences degree
  • An analytical mind and problem-solving attitude to all tasks
  • A background in market research and/or business intelligence


healthcare strategy - planning jobs - strategic director - healthcare planner - strategic planner - healthcare advertising - agency job


Salary: On application


Full details

Head of USA Business Development

Ref: SR-190418-HUSABD

Location: New York / New Jersey, USA

Type: Permanent

Focus on the growth of the business in NA

This is a strategic role that will manage the NA portfolio of accounts, revenue, profitability, pipeline and the BD team across NA. The Head of US markets role will also develop and manage the 3-year strategic growth plan for NA aligned to the global P&L and growth targets, build and nurture executive relationship with Life Sciences leaders and sponsors. 


My client is the process of implementing an aggressive growth plan in full service clinical, regulatory and PV / safety services leveraging best practice capabilities and assets across process, domain, consulting and technology.



  • The main responsibility and focus of the role will be the growth of the business in NA
  • Developing the opportunity pipeline, qualifying high priority deals, and winning new business in line with agreed targets
  • Drive sales in target accounts across the Clinical, Regulatory, and Safety verticals.  Leverage all three BUs and internal capabilities effectively
  • Establish and execute a comprehensive geo plan and the target accounts
  • Actively network in the industry to establish relationships and to identify potential opportunities
  • Aggressively pursue awareness of competitive activities, positioning and pricing.
  • Play an active role in regular governance forums and coach the BD and delivery teams to align with customer expectations
  • Continuously monitor status of leads and opportunities to ensure a healthy pipeline of opportunities is maintained across all stages of progression in CRM
  • Effectively communicate verbally and through presentations, giving clear and compelling messages
  • The required Account Plans develop granular plans achieving both annual & longer-term revenue and pipeline targets; clearly outlining all milestones, providing timely updates on progress across each; frequently update the plan in line with any/all change in requirements
  • Engage frequently with senior stakeholders, quickly and competently resolve problems by tackling root causes taking necessary steps to prevent future problems
  • Experience in working with global operational teams and the global delivery model across time zones / geographies


Minimum Required Education and Experience:

  • MBA/MS preferred
  • Proven track record at developing mid-level and high-level sales accomplishment
  • Deep experience selling Clinical Phase Trials/ Pre-Clinical Trials and familiarity with regulatory, safety and technology trends
  • Strategic business awareness and analytical skills
  • Ability to work independently
  • Attention to detail and ability to work simultaneously on multiple priorities
  • Ability to maintain aggressive timelines
  • Experience with a high-performance business development teams and behaviors
  • Notable relationships with decision-makers in large and mid-sized pharmaceutical companies (e.g., Head of ClinOps, Head of Regulatory, Head of R&D)
  • Proven track record of ability to elevate relationships to the CxO level
  • Advanced studies in medical-related field a plus
  • Relevant Clinical Research Outsourcing experience required
  • Requires up to 75% of travel


Salary: $185,000

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When only the best will do

RBW Consulting was formed in 2007 with a vision to create a consultancy offering a thoroughly modern approach to recruitment that would stand out from the rest. Drawing upon combined recruitment experience of over 30 years, Nick, Andrew and Richard set out to build a company that provides a genuine, intelligent service to our clients.

We are very proud of the reputation we have built and have worked successfully with companies on a global basis, from the very largest to the smallest, and we have rapidly gained a reputation for yielding the best results, quickly.

Fundamental to these successes are the relationships we have developed with our candidates and clients: we aim to operate completely transparently, maintaining regular contact and encouraging two-way dialogue throughout. We understand that long term relationships are fundamental to our continued growth

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Are you a Recruiter or sales person looking for a new career opportunity? If so, we would love to hear from you! 

Central to RBW Consulting's continued success has been the standard of our top-level consultants. As we look to expand and grow even further we are always interested in finding individuals to join our team.

Contact Michelle Jones for a confidential conversation about what life would look like here!

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The RBW Development Academy

RBW has a fantastic in-house training department who provide training and support for all of the RBW Consulting team. 

The department is headed up by Michelle Jones who is also responsible for running the RBW Development Academy. This is our in house training programme which covers all aspects of the recruitment life cycle. Our training results in faster promotion and development, as well as offering the foundations to build a rewarding and lucrative career.

Click here to apply to join the Academy!


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