Information Technology Services Manager

Location Stevenage
Discipline: Technology
Job type: Permanent
Salary: £70000
Contact name: Martin Simpson

Contact email: martin.simpson@rbwconsulting.com
Job ref: A1
Published: 24 days ago
Expiry date: 21 Jul 2024 23:59

RBW are looking to recruit a IT Services Manager with the below experince for one of our Biopharmaceutical clients.

  • You will have been responsible for looking at digital workplace service management

  • Must have experience managing 3rd party resources and outsourced service desk relationships

  • Ideally you will have come from service desk manager background with experience in workplace management driving good customer services levels

  • Making sure day to day operational technology and IT works across the business

  • Good customer service, looking at VIP level support across the business – setting up new processes, making sure the equipment and technology works (includes EUC and meeting rooms etc.)

  • Experience and managing and implementing support for Cloud based applications and managing 3rd party Cloud support partners for platforms like Veeva (what good service looks like)

  • Experienced in major incident, change and problem management

  • Technical experience in End User computers, Patching, Cloud Applications & Platforms

  • Experience managing IT Engineers

  • ITIL management, including service and change management

  • Role will be split across Stevenage and London (Stevenage main location with regular visits to London)