​Application Support Analyst - Team Leader

Location Uckfield, East Sussex, England
Discipline: Technology
Job type: Permanent
Salary: £Salary: £34,000 Per annum + Benefits
Contact name: Ben Turner

Contact email: ben.turner@rbwconsulting.com
Contact phone: 01293 584300
Published: about 1 month ago
Expiry date: 22 July 2021

​An excellent opportunity has arisen within a field leading client of ours based in Uckfield, East Sussex who are currently looking to recruit an Application Support Analyst – Team Leader who will be working in a team to support, and manage their bespoke internal systems and its user base.

Your key responsibilities will be:

  • Perform technical activities and end-user support as required

  • Work with IT Operations to fully align the performance plans of staff to achieve organisational objectives and evaluate performance accordingly

  • Build a productive working environment through constructive, regular and timely feedback and by ensuring appropriate involvement, delegation and monitoring of staff

  • Provide regular communication updates to direct reports, and other IT team members where appropriate.

  • Encourage a culture of accountability, trust, managed conflicted, commitment, results, coaching, professional development and self-improvement

  • Adhere to, and ensure that the IT Operations team adhere to relevant service level expectations as agreed and provide appropriate reporting to management

  • Ensure that regular monthly security/permission level audits are undertaken for all systems

  • Internal & external relationships and communication are managed effectively

Qualification and essential skills required:

  • Experience in an application support or similar role.

  • Experience providing support of bespoke systems.

  • Ability to read and white structured query language (SQL).

  • Data manipulation using Excel and/or ETL tools.

  • Clear and effective verbal and written communication skills

  • A positive and can-do attitude with confidence to manage own workload

Desirable skills:

  • Experience of managing team

  • ITIL & Microsoft qualifications

  • Knowledge of Microsoft Forms, Power BI & Power Automate

This is an excellent chance to join an exciting company going through a sustained period of growth, with opportunities for career development and progression. For more information and a full job description, please contact Ben Turner at RBW Consulting.

Salary: £34,000 Per annum + Benefits